When should I wear underwired bras?
Underwire bras provide more lift and are ideal for women who want more support. Underwired bras need not always be push-up bras. The right underwire bra can improve your silhouette drastically, making you look slimmer and firmer.
Do bra styles vary with different outfits?
Yes, different outfits do need different bra styles to fill them out properly. For example: In the case of t-shirts or everyday wear clothes, our t-shirt bras and demi bras options are most suitable. For dresses and eveningwear, our push-up bras are most suitable. For racerback or revealing back clothes, our racer bra or fancy back bra is most suitable.
I can't find my size or fit. What should I do?
If you can't find your size or your ideal fit, write to us at firstname.lastname@example.org and our customer support team will get in touch with you to resolve the issue to the best of our abilities.
How often should bras be replaced and why?
Replace your bra when it stops fitting like it used to. A bra generally loses elasticity after a 100-wash/wear cycles or after its over 6months old.
What is the best way to launder my lingerie?
Hand-wash your lingerie and do not wring them out, to avoid them losing their shape. Avoid hot water and use detergents designed for intimates.
Can I machine-wash my lingerie?
We suggest hand washing your lingerie for them to last longer, however if you prefer to machine-wash them, you can do so at your own risk. We request you to follow these steps for machine-washing your lingerie:
- Step1- Always wash your lingerie separately in order to avoid any discoloration.
- Step 2 - Hook your bra before putting it in the machine.
- Step 3 – Put your lingerie in a muslin laundry bag designed to wash your bras and panties in the machine.
- Step 4 - Wash using the delicate cycle option, and be sure to remove before the spin cycle.
Can my bra be tumble-dried?
Tumble-drying is never good for your intimates as any heat can damage the bra fabrics and ruin their fit.
How do I edit my account information?
You can edit your information once you log on to the site. Visit "My account" Profile Page to edit account details.
How do I shop online?
It's simple and easy.
You are at www.candyskin.com
1. Select the items you want to purchase.
2. Provide your personal details for shipping (address, phone no).
3. Pay by a credit/debit card issued by an Indian bank, Internet banking, cash cards or online wallets.
4. In case of cash on delivery, we will verify through an OTP verification code as well as through a call.
How secure is my transaction?
Your transactions are secured and are one hundred percent safe.
Do I need to register to shop online?
No, registration is not mandatory, you can shop as a guest, but, we’d love for you to be part of the Candyskin family.
I have forgotten my login details.
You can change your password by clicking on the forgot password option, on the login screen.
How do I track my order?
Log on to the website and go to the My Account section. Go to the My Orders tab and find out your tracking number with the carrier name. You can review the same on the Shipping Partner’s website.
What payment method can I use online?
You can opt to pay by debit cards, credit cards, net banking, cash cards or online wallets.
What currency can I use on the website?
You can pay in INR while making a purchase.
When will I be charged?
In case you choose to pay by credit or debit card or net banking, immediate deduction will take place. If you choose to pay by cash, you can do so, at the time of delivery.
Why was my card or net banking account not charged?
Your payment may have been declined due to either, insufficient balance in your account or, due to failure of Internet connection. We recommend you to try shopping again or call us at +91 7045785815. You can also write to us at email@example.com
Do your prices include sales tax?
Prices of all our products are inclusive of all taxes, break up of the taxes will be shown on the invoice you will receive.
Is there any minimum order requirement?
No, we don't have any minimum order requirements.
Do you have rewards program?
Do you have promotions and offers?
Yes, we run promotions and offers from time to time. The information on the same is available in relevant sections of the site.
How do I calculate the shipping and handling for my order?
Candyskin provides free and express domestic shipping inclusive in the cost price however international shipping charges will be applied automatically during check out based on the region.
When can I expect delivery?
- We understand the pain of anticipation. Hence, we ship orders out of our warehouse within 3-5 business days, post order confirmation.
- For metros and large cities, the delivery generally takes place within 3-5 days from the shipping date.
- For the rest of the country, you can expect delivery within 15 days of the order being confirmed.
- For International shipments, you can expect delivery within 3 weeks of the order being confirmed.
Do you ship internationally?
Yes, we do ship internationally.
How will my order be shipped?
We use several national and international courier service providers to deliver your order to your doorstep.
Is the packaging discreet?
Yes, the Candyskin packaging is discreet. We courier wrap the Candyskin box and secure the products inside. There is no mention of the products on the address label pasted on the package. Our logo is visible on the front box for you to know that the parcel is from Candyskin.
An item is missing from my shipment.
If you have a Candyskin account, log in and check your order. Please check if you have been charged for the missing item in the invoice enclosed. If you have been charged, please contact us immediately at +91 7045785815. You can also write to us at firstname.lastname@example.org
What is your return policy?
At Candyskin, we have a very easy and hassle-free return policy. In the event that you are not fully satisfied with your purchase, our return and exchange policy allows for you to return any or all products except panties, within 7 days of its delivery. We will immediately provide you with, either a credit coupon, or a full refund. Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled.
Incase of International shipments, products cannot be returned or exchanged. Due to reasons including hygiene we do not accept return of briefs and panties. We do not accept return of products without the price tag attached on it; in any case of a broken price tag return of products will not be accepted.
How do I initiate a return?
- Simply place unworn, unwashed merchandise with all tags attached in the original packing.
- Use the butter paper to wrap to secure and protect the products inside. Enclose your invoice inside and place the box back inside the tamper-proof envelope and secure it with a tape.
- We can arrange for the parcel to be picked up from the address the product was delivered. Call us at +91 7045785815 or write to us at email@example.com
- In case we cannot pick it up, simply courier the parcel to our address. Enclose the courier receipt to get a refund for courier charges.
- In either case, please also enclose any Candyskin Collectable items or any other free gifts you received with your order.
Can international shipments be returned or exchanged?
How do I track my return?
We will send an email once our warehouse has received your returned order.
How long will my return take?
We will take 5 - 7 business days after receiving the returned order to evaluate if the items are eligible for return – i.e., they are unwashed, unworn and in a hygienic condition. If the return is approved, your refund will be processed within the next 5-7 business days. In some cases refunds may take up to 21 buisness days to be processed.
Can I return panties?
For reasons including hygiene, we do not accept returned briefs, panties, or shape-wear panties.
Will I get complete refund against my order?
If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you. However, convenience charges are non-refundable and hence shall not be refunded.
In case of cancellation
If the cancellation request is received before the order is shipped.
In case of return
Can I cancel my order once it is placed?
Yes, you can cancel your order, but only within 24 hours of placing it. To cancel your order, log into your account, click on the order you wish to cancel and select the “cancel” option.
How soon do I have to make an exchange request?
Exchange request must be placed within 7days of receiving the order. Due to reasons including hygiene only bra’s can be exchanged. Reverse pick up will be arranged for the bras as soon as the exchange request is received.
How do I initiate the exchange process for my Candyskin bra?
Exchange request must be placed within 7days of receiving the bra/bras. Please email us with your Order ID at firstname.lastname@example.org or call us on +91 7045785815 between Monday to Friday 10 am to 6 pm and Saturday from 10 am to 4 pm.
How does the exchange process work?
- After receiving your exchange request we will call you or email you to confirm the same.
- We will then arrange for reverse pick up through our delivery partner, they will then contact you to confirm the pickup date and time. Kindly note, the pick up must be made within 7 days of receiving the order. Any pick up scheduled later then 7days will not be considered for exchange.
- After our delivery partner pick's up the Candyskin box with the bra's to be exchanged, we will check the product thoroughly, please note bra/bras must have its original tags attached on it, be free of any odour and should be unwashed for the exchange to be approved, we will then send the product requested by you during the exchange process.
- Please note, the entire exchange process, from initiating the request to delivering the requested exchange product can take anywhere between 15-25 days, depending on your convenience of reverse pick up of product.
How can I cancel an exchange request?
To cancel your exchange request, please email us with your Order ID at email@example.com or call us on +91 7045785815 between Monday to Friday from 10 am to 5 pm and Saturday from 10 am to 4 pm within 24hrs of placing an exchange request.
What are the accepted payment methods for domestic transactions?
We accept the following modes of payment for domestic transactions:
- Credit cards - Mastercard, Visa and American Express
- Net Banking - all major banks
- Debit Carts - all major banks
How do I use credit notes, gift cards and vouchers for making payments?
To use these online, simply enter the unique code provided when you check out. If your order value exceeds the balance amount on the credit note, the balance must be paid at checkout.
- To apply a credit note, login from the same email ID to which the note has been issued.
- A gift card cannot be cancelled so ensure you enter the correct details of the recepient.
- Multiple gift cards and credit notes can be used together to pay for a single order. The same credit note can be used until the balance gets over. (still under discussion)
- No two vouchers can be clubbed. However, you may club a voucher with a credit note or gift card.
- Vouchers will not be applicable during any periods of special pricing or sale.
- Discount vouchers will not be applicable on limited edition collections.
- Validity of credit notes, gift cards and vouchers cannot be extended.
- If the payment was made using a credit note/gift card, a refund against the purchase will be in the same form.
What if my card has been charged multiple times for the same order?
- If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care at Ph: +91 7045785815 or mail us at firstname.lastname@example.org and we will resolve it for you.
- Our customer care team is available from Monday to Saturday, from 9:00 am till 5:00 pm IST